Absolutely! During the checkout process, you'll have the option to include a heartfelt message, making your gift extra special.

Currently, we only offer shipping within [your country]. However, we are actively exploring options for international shipping in the future.

While we do offer themed gift boxes, we cannot guarantee specific colors for individual items. However, feel free to mention any preferences in the order notes, and we'll do our best to accommodate.

Customer satisfaction is our priority. If the recipient is not delighted with their gift box, please contact our customer support, and we'll work to address any concerns.

Yes, we prioritize sustainability. Our gift boxes and many of the items within are crafted using eco-friendly materials, aligning with our commitment to a greener future.

You can reach our customer support team via email at koalabubaustralia@gmail.com or through the "Contact Us" page on our website. We are here to assist you with any inquiries or assistance you may need.